conversations - Page 9 of 16

Wait, What?! and 4 Other Essential Questions that Expand Thinking and Spark Conversation

1 Comment / Newsletter, Productive Conversations / Nancy Settle-Murphy

If anyone appreciates the value of asking really great questions, it’s a facilitator. After all, my job is to stimulate thought, encourage reflection, generate conversation, and help people make important connections. To do this, I need at least a few essential questions to insert into the conversation at just the right time. Crafting these “perfect” […]

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Head Off Problems Up Front, Before Cultural Differences Can Get in the Way

Leave a Comment / Navigating Across Cultures, Newsletter / Nancy Settle-Murphy

What are the toughest challenges you absolutely need to conquer when it comes to leading global teams? That’s what I asked a few of my clients, all seasoned leaders of cross-cultural teams, as I sat down to create scripts for a series of training vignettes I was about to deliver for a national training firm.

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How to Make Introverts and Extroverts Happy, and How to Drive Them Crazy

1 Comment / Leadership & Management, Newsletter / Nancy Settle-Murphy

“We suspect that our team can be a lot more effective if we can do a better job of acknowledging, appreciating and accommodating the introverts among us. We also want to acknowledge what our extroverts need to operate at their peak potential.” That’s the challenge my client recently asked me to help solve for her

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Coping With Travel Restrictions: When Meeting Face to Face Matters, and What To Do When You Can’t

1 Comment / Leadership & Management, Newsletter / Nancy Settle-Murphy

When the stakes are high and pressure is on, I recommend in-person meetings. That’s because we forge connections more easily with people we can see. But the reality is, meeting in person isn’t always possible. Business travel often gets dropped, due to pandemics, weather, budget, politics, injury, family, or other pressing priorities. Joining me in

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Make Better Decisions with Less Pain, Virtually

1 Comment / Newsletter, Productive Conversations / Nancy Settle-Murphy

People across the organization are counting on your team to meet an absurd deadline that you reluctantly agreed to. It’s become apparent over the last day or two that you made a promise that you simply cannot keep. You’ve called an all-hands meeting with your virtual team to make a critical decision: Do you let

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Prove You’re Trustworthy – Here’s How, and Why It’s Critical to Make the Effort

1 Comment / Leadership & Management, Newsletter / Nancy Settle-Murphy

When I see a provocative headline, I check the veracity with at least two reputable news sources before I accept it as at least a close approximation of the truth. (And even then, many major news outlets often fail to report the really important news, which undermines their credibility, in my book.) I am not

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Virtual Meeting Makeover – From Pretty Good to Simply Great with a Few Simple Changes

Leave a Comment / Newsletter, Virtual & Hybrid Meetings / Nancy Settle-Murphy

When people engage me to help “fix” their virtual meetings, they’re usually in pretty dire straits. Not so with Rick Friedrich, Director of Sales in the Americas and General Manager North America for Jiffy Products, who invited me to help him make his virtual team meetings even better. To do this, I sat in on

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How Restorative Justice Concepts Can Make for Healthier Workplace Relationships

Leave a Comment / Inclusion & Well-Being, Newsletter / Nancy Settle-Murphy

My first offender was a college sophomore who decided that the perfect place to have a party was the vacant home of a friend whose family was on vacation. We’ll never know whether she was being honest when she claimed not to have realized that the friend’s parents weren’t home. But what we do know

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Stop Squandering Time With All Talk and No Action

1 Comment / Newsletter, Virtual & Hybrid Meetings / Nancy Settle-Murphy

True or false: If a meeting ends with no actions, you didn’t really need the meeting in the first place. My vote: Mostly true. Although some meetings may be held simply to cross-pollinate information or brainstorm new ideas, the goal of most meetings is to get something concrete accomplished. A resulting list of actions is

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Instantly Improve Your Team Communications by Overturning 9 Dangerous Myths

Leave a Comment / Newsletter, Team Collaboration / Nancy Settle-Murphy

We’ve all indulged in magical thinking. Why else would so many people rush to buy tickets when the Powerball jackpot swells to $400M, even though their chances of winning are dramatically slimmer? How many people believe that if they lose that last 5 pounds, the person of their dreams will magically sweep them off their

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