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What? So What? Now What? – Today’s Workplace Trends and Why They Matter

Leave a Comment / Leadership & Management, Newsletter / Nancy Settle-Murphy

Earlier this month, Margie’s company mandated that all employees be onsite at least four days a week, up from three. Some are following the new mandate begrudgingly, while others are ignoring it, for now. Kelly’s company, meanwhile, has announced a permanent “employee choice” policy, where employees and their teams decide where and when they work. […]

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Timeless Tips for Designing and Facilitating Engaging Virtual (or Hybrid) Meetings

Leave a Comment / Newsletter, Virtual & Hybrid Meetings / Nancy Settle-Murphy

“Hi Nancy, I hope you can help me. We just had to cancel our 2-week-long program kick-off meeting in New York City, and now we have to figure out how to run the whole thing virtually. I’ve been looking all over for someone like you. Can we talk?” Even though I got such emails when

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Overcome the Worst Facilitation Fears of Introverts (and Everyone Else)

Leave a Comment / Newsletter, Productive Conversations / Nancy Settle-Murphy

Admit it. You’ve done your share of commiserating about some perfectly awful meetings you’ve had to endure. In fact, you’ve been such a vocal critic of poorly-run meetings that your manager anoints you as the perfect person to facilitate a do-or-die budget planning session with your team, group VP, CFO and a few other high-level decision-makers. If

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Bracing for Giving (and Getting) Difficult Feedback When You Can’t See Eye to Eye

Leave a Comment / Newsletter, Productive Conversations / Nancy Settle-Murphy

If I ask you whether my presentation that I’ve labored over for weeks was any good, your slight nod after a long hesitation tells me that I pretty much bombed, despite your verbal assurance that “it was fine, really.” I really can’t tell if you are trying to spare my feelings or if you have

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Why Coaches Make the Best Leaders in a Hybrid World

Leave a Comment / Leadership & Management, Newsletter / Nancy Settle-Murphy

The cafeteria on the 9th floor is mostly empty as James and Ceci plunk down their trays at a table near the window, out of earshot. They began on the same day six months ago, both newly-minted grads starting their careers in the company’s corporate marketing department, working for different managers. As new employees, they’ve been

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What Today’s Managers Really Need to Succeed in a Hybrid World

Leave a Comment / Leadership & Management, Newsletter / Nancy Settle-Murphy

Every day brings new fires Amy has to put out. Yesterday it was yet another corporate policy calling for mandatory office time, prompting employees to ping her throughout the day. Earlier today, two of her top employees let her know they’re thinking about leaving. And she positively dreads her all-hands meeting tomorrow, when she’ll have

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Before Attempting Big Change, First, Root Out the Dysfunction

Leave a Comment / Leadership & Management, Newsletter / Nancy Settle-Murphy

Roger, a newly-hired Chief Development Officer for one of New York’s biggest hospitals, was eager to meet his team. He called an All-Hands meeting for his 65 employees for Monday at 9AM on his first day, with coffee, bagels and fruit set up in the in the executive conference room. His excitement slowly gave way

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Why advancement, growth and visibility shouldn’t depend on work location

Leave a Comment / Newsletter, Leadership & Management / Nancy Settle-Murphy

“If you don’t work at the Mothership, you’ll never get ahead. That’s how I see it.” The “Mothership” in this case was the gleaming new HQ building outside of Boston where hundreds of corporate staff members for this growing software company came to work each day. The HQ campus had everything an employee could ever

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How a Growing Pharma Blends Asynch, Real-time Communications to Boost Productivity

Leave a Comment / Leadership & Management, Newsletter, Productive Conversations / Nancy Settle-Murphy

This is one of a series of Field Spotlights where I share experiences, tips and observations from company leaders who are fully immersed in the transformation to hybrid. “In the last few years, we’ve acquired three other companies whose products complement ours. Throughout the pandemic, we’ve had to integrate certain operations without being able to

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Rethinking “culture” in a hybrid remote workplace

Leave a Comment / Leadership & Management, Newsletter / Nancy Settle-Murphy

How many times have we heard employers claim that their organization’s “culture” may be irretrievably lost if people continue to work remotely? We don’t buy it, and we’ll explain why here. But first, let’s explore what’s really behind this questionable claim. Joining me in writing this edition of Communique is Pari Namazie, Managing Partner at the boutique

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