You’re leading a brand new team with members joining from different organizations and working in multiple locations, perhaps as a result of a merger, acquisition or new partnership. At first, conversations are respectful, but they soon devolve into uncomfortable exchanges that reflect mounting frustrations and distrust. You realize that the cultures of these organizations are […]
How to Stop a Cultural Collision in its Tracks Read More »
Everyone knew that Jim was a real jerk. With an arch of his brow or the curl of his lip, this senior VP could reduce anyone to tears. And he did, frequently. As a junior staff writer at the time, I was a frequent target of Jim’s scathing derision. One day I decided to confront
Combat Rude Behavior with Radical Civility Read More »
We hear a lot about how virtual leaders can deal effectively with workplace conflicts and performance problems. (In fact, many people have written books on the topic, including me!) But we don’t hear nearly as much about how to confront tough issues from the remote worker’s point of view. And that’s precisely what Sue Shellenbarger,
Tackling Tough Issues Remotely, When Your Boss is the Problem Read More »
For many of us, the month of December evokes the spirit of giving more than any other time of the year. Not to say we’re not generous of spirit all year round, but it’s typically during the holiday season that we are most likely to affirm appreciation for team members. Finding the right gifts for
Great Gift Ideas Everyone on your Team Will Appreciate Now, and Later Read More »
I had never met a soul who has flat-out nailed the art and science of leading really great virtual teams. Until now. Meet my friend Don Wynes, Director of Implementation Operations at ADP, who has been leading a team of seven high-performing innovation coaches for about a year, with members scattered across four time zones in
How Timeshifting Truly Transformed a Top-Performing Virtual Team Read More »
It can be awkward to give someone tough feedback when they’re miles away. And that’s the least of it. Without visual cues, the delivery of even the most well-meaning and thoughtful performance feedback can have the opposite effect. It can damage relationships, erode trust, sap motivation, and in reality, it can actually weaken performance, instead
Managing Performance from Afar Made Easier: 10 Tips for a Happier Outcome Read More »
Imagine this: You are leading your weekly team meeting, and you have just five minutes left to galvanize people around a critical decision that will affect thousands of people. After quickly summarizing the various positions, you declare that you believe the group has decided to move ahead. When you solicit final comments or concerns, not a
Avoiding the High Cost of Ambiguous Decisions Read More »
Chances are, you probably think you’re a pretty good listener. Most of us do. We aren’t the type to interrupt our colleagues, trounce on someone else’s ideas, or whip out a mobile device in the midst of a conversation (at least not in plain view!). So we must be good listeners, right? Well, maybe not.
Just Because You’re Silent, You May Not Be Really Listening Read More »
When people evaluate the quality of their typical virtual meetings on a scale of 1-10, the average response we get tends to hover somewhere between 3 and 4. (And that’s progress, compared to a few years ago!) After all this time, why do virtual meetings still have such a bad rap? Are they really that
Turn 9 Common Virtual Meeting Misconceptions Inside Out Read More »
“I followed every best practice about running great virtual meetings, and bam! The whole thing still blew up in my face, and I have no idea why!” My client Jim, a senior leader for a F500 oil company, left this panic-stricken voicemail right after his kick-off meeting to launch a major new global project. I
Using Technology to Transcend Cultural Barriers Read More »
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Nancy Settle-Murphy
Overcoming Time and Distance to Achieve Exceptional Results
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