It took many emails, phone calls and personal visits to establish my credibility with this group of senior managers who had gathered in our Hong Kong office for a carefully-orchestrated strategic planning meeting. But all of that changed in an instant with one inappropriate, poorly-timed joke by my manager who had insisted on kicking off […]
Wait! Was that Supposed to be Funny?! Depends! Read More »
Judging from your team’s expression of outrage when you made your latest impossible request, you realize you’ve just crossed a red line. While you feel badly, especially since you’ve given team members a barrage of pretty ridiculous demands lately, you really had no choice. Your manager has made it clear (again!) that failure is not
How Mindful Leaders Keep Calm Under Pressure, Inspire Better Team Performance Read More »
You’re eagerly awaiting the start of your overseas assignment. You’ve learned enough of the language to be passably proficient. You’ve studied films, books and articles to understand cultural norms and nuances, and you’ve even interviewed a few native-born colleagues to find out where the cultural landmines might be hidden. Things go smoothly, at first. Your
Adapting to a New Culture Takes Curiosity, Humility and Patience Read More »
Imagine you’re part of a group coming together to agree on a make-or-break decision. Which of these scenarios would you prefer: 1) After an amicable (and blessedly) brief conversation, everyone easily agrees to go along with the majority or 2) A heated debate ensues, with people from opposing viewpoints passionately arguing their respective positions? If
Can’t We All Just Disagree? Reviving the Lost Art of Civilized Disagreement Read More »
When young Isaac Newton settled into a Lincolnshire garden to rest almost 400 years ago, he could not have predicted that the mere dropping of an apple from a nearby tree would give him the bolt of brilliant insight he needed to devise the formula for gravity. And nor could young Einstein have imagined that
How to Create Opportunities for More Aha! Moments, for Yourself and Your Team Read More »
With fresh allegations making headlines each day, Fred, the HR VP of a growing high-tech company, knew that all employees needed a refresher about the kind of behaviors and actions that constitute sexual assault – ASAP. (The videos they had purchased a few years before were badly dated. Plus, based on some of the behavior
To Design Really Engaging Virtual Learning Programs, Throw Away the Old Rules Read More »
“My team members just don’t seem to trust each other. You can hear the animosity and frustration in their voices when they decide to talk. I detect passive-aggressiveness in almost every comment. All day long, I’m getting emails and private IMs about how this one is constantly missing deadlines, or how that one never seems
12 Tips for Building Trusting Relationships Across Your Virtual Team Read More »
Imagine this: It’s after 5 PM, and your train is leaving in less than a half-hour. You’re in the middle of saving your final edits to the presentation for the executive team meeting first thing tomorrow, when you hear the unwelcome ping of an incoming IM from your boss: “Sorry for the last-minute change, but
How Mindfulness Keeps You Present, and Why It Matters Read More »
Just about all of the participants who took one of my recent Virtual Leadership workshops gave it high marks. Most reported that the combination of video, verbal conversation and electronic flipcharts kept them engaged the whole time and helped them to learn a lot within a short time. All except for Mark, who reported having
Want Virtual Learners to Stay Engaged? Insist They Multitask, and Other Big Tips Read More »
If anyone appreciates the value of asking really great questions, it’s a facilitator. After all, my job is to stimulate thought, encourage reflection, generate conversation, and help people make important connections. To do this, I need at least a few essential questions to insert into the conversation at just the right time. Crafting these “perfect”
Wait, What?! and 4 Other Essential Questions that Expand Thinking and Spark Conversation Read More »
What are the toughest challenges you absolutely need to conquer when it comes to leading global teams? That’s what I asked a few of my clients, all seasoned leaders of cross-cultural teams, as I sat down to create scripts for a series of training vignettes I was about to deliver for a national training firm.
Head Off Problems Up Front, Before Cultural Differences Can Get in the Way Read More »
“We suspect that our team can be a lot more effective if we can do a better job of acknowledging, appreciating and accommodating the introverts among us. We also want to acknowledge what our extroverts need to operate at their peak potential.” That’s the challenge my client recently asked me to help solve for her
How to Make Introverts and Extroverts Happy, and How to Drive Them Crazy Read More »
When the stakes are high and pressure is on, I recommend in-person meetings. That’s because we forge connections more easily with people we can see. But the reality is, meeting in person isn’t always possible. Business travel often gets dropped, due to pandemics, weather, budget, politics, injury, family, or other pressing priorities. Joining me in
If you were creating a checklist for the ideal meeting room, what would be at the top? Maybe comfortable seating designed for interaction, natural light, space to move around, good ventilation, easy-to-use temperature controls, acoustical privacy and plenty of wall space? You might add a good A/V system, a variety of music, and continual access
Create the Ideal Virtual Meeting Space with this Handy Checklist Read More »
People across the organization are counting on your team to meet an absurd deadline that you reluctantly agreed to. It’s become apparent over the last day or two that you made a promise that you simply cannot keep. You’ve called an all-hands meeting with your virtual team to make a critical decision: Do you let
Make Better Decisions with Less Pain, Virtually Read More »
When I see a provocative headline, I check the veracity with at least two reputable news sources before I accept it as at least a close approximation of the truth. (And even then, many major news outlets often fail to report the really important news, which undermines their credibility, in my book.) I am not
Prove You’re Trustworthy – Here’s How, and Why It’s Critical to Make the Effort Read More »
When people engage me to help “fix” their virtual meetings, they’re usually in pretty dire straits. Not so with Rick Friedrich, Director of Sales in the Americas and General Manager North America for Jiffy Products, who invited me to help him make his virtual team meetings even better. To do this, I sat in on
Virtual Meeting Makeover – From Pretty Good to Simply Great with a Few Simple Changes Read More »
My first offender was a college sophomore who decided that the perfect place to have a party was the vacant home of a friend whose family was on vacation. We’ll never know whether she was being honest when she claimed not to have realized that the friend’s parents weren’t home. But what we do know
How Restorative Justice Concepts Can Make for Healthier Workplace Relationships Read More »
The kids in our high school were shattered when news spread last month that a popular senior took his own life. Everyday life for these kids screeched to a halt as they struggled to process how such a tragedy could have happened to one of their own. This was the first time many experienced the
Why Conversations Sometimes Feel Impossible and How to Bring Them Back Read More »
Do you ever wonder: Why should I work so hard when everyone else seems to be working part-time (at best)? Since everyone else runs late on their commitments, I may as well, too. No one takes my requests seriously, so I have stopped asking. How can people expect me to stay awake during team meetings
Could You Be the Weak Link on Your Virtual Team? Read More »
True or false: If a meeting ends with no actions, you didn’t really need the meeting in the first place. My vote: Mostly true. Although some meetings may be held simply to cross-pollinate information or brainstorm new ideas, the goal of most meetings is to get something concrete accomplished. A resulting list of actions is
Stop Squandering Time With All Talk and No Action Read More »
We’ve all indulged in magical thinking. Why else would so many people rush to buy tickets when the Powerball jackpot swells to $400M, even though their chances of winning are dramatically slimmer? How many people believe that if they lose that last 5 pounds, the person of their dreams will magically sweep them off their
Instantly Improve Your Team Communications by Overturning 9 Dangerous Myths Read More »
You’re leading a brand new team with members joining from different organizations and working in multiple locations, perhaps as a result of a merger, acquisition or new partnership. At first, conversations are respectful, but they soon devolve into uncomfortable exchanges that reflect mounting frustrations and distrust. You realize that the cultures of these organizations are
How to Stop a Cultural Collision in its Tracks Read More »
Everyone knew that Jim was a real jerk. With an arch of his brow or the curl of his lip, this senior VP could reduce anyone to tears. And he did, frequently. As a junior staff writer at the time, I was a frequent target of Jim’s scathing derision. One day I decided to confront
Combat Rude Behavior with Radical Civility Read More »
It’s happened to all of us: You pose a carefully-worded question, pause and wait for someone to respond. Anyone. Please? And then you hear nothing, other than an awkward, prolonged silence. You start to panic and make assumptions like: “They must be multitasking! Maybe they’re all on mute. I guess no one cares about this
To Get People Talking, Try Asking the Right Questions Read More »
We hear a lot about how virtual leaders can deal effectively with workplace conflicts and performance problems. (In fact, many people have written books on the topic, including me!) But we don’t hear nearly as much about how to confront tough issues from the remote worker’s point of view. And that’s precisely what Sue Shellenbarger,
Tackling Tough Issues Remotely, When Your Boss is the Problem Read More »
When I run my “Leading Engaging Virtual Meetings” workshops, I can’t always tell when certain concepts resonate with participants. That’s because most of the time I deliver my workshops virtually. Last week, however, I delivered my workshop in person to more than 100 savvy marketing consultants and analysts from more than 25 countries around the
The Impossibility of Designing a “Perfect” Virtual Meeting in a Multicultural World Read More »
John has always been great at playing to the crowd. With just a subtle arch of his eyebrow or a sly half-smile, John can bring the house down or rev people up. He’s a communications superstar who knows exactly what every audience needs to hear and delivers it perfectly. John is justifiably proud of his
Fire Up Your Communications Mojo in a Virtual World Read More »
For many of us, the month of December evokes the spirit of giving more than any other time of the year. Not to say we’re not generous of spirit all year round, but it’s typically during the holiday season that we are most likely to affirm appreciation for team members. Finding the right gifts for
Great Gift Ideas Everyone on your Team Will Appreciate Now, and Later Read More »
I had never met a soul who has flat-out nailed the art and science of leading really great virtual teams. Until now. Meet my friend Don Wynes, Director of Implementation Operations at ADP, who has been leading a team of seven high-performing innovation coaches for about a year, with members scattered across four time zones in
How Timeshifting Truly Transformed a Top-Performing Virtual Team Read More »
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Nancy Settle-Murphy
Overcoming Time and Distance to Achieve Exceptional Results
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