Navigating Across Cultures - Guided Insights

Adapting to a New Culture Takes Curiosity, Humility and Patience

Leave a Comment / Navigating Across Cultures, Newsletter / Nancy Settle-Murphy

You’re eagerly awaiting the start of your overseas assignment. You’ve learned enough of the language to be passably proficient. You’ve studied films, books and articles to understand cultural norms and nuances, and you’ve even interviewed a few native-born colleagues to find out where the cultural landmines might be hidden. Things go smoothly, at first. Your […]

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Head Off Problems Up Front, Before Cultural Differences Can Get in the Way

Leave a Comment / Navigating Across Cultures, Newsletter / Nancy Settle-Murphy

What are the toughest challenges you absolutely need to conquer when it comes to leading global teams? That’s what I asked a few of my clients, all seasoned leaders of cross-cultural teams, as I sat down to create scripts for a series of training vignettes I was about to deliver for a national training firm.

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How to Stop a Cultural Collision in its Tracks

2 Comments / Navigating Across Cultures, Newsletter / Nancy Settle-Murphy

You’re leading a brand new team with members joining from different organizations and working in multiple locations, perhaps as a result of a merger, acquisition or new partnership. At first, conversations are respectful, but they soon devolve into uncomfortable exchanges that reflect mounting frustrations and distrust. You realize that the cultures of these organizations are

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The Impossibility of Designing a “Perfect” Virtual Meeting in a Multicultural World

1 Comment / Navigating Across Cultures, Newsletter / Nancy Settle-Murphy

When I run my “Leading Engaging Virtual Meetings” workshops, I can’t always tell when certain concepts resonate with participants. That’s because most of the time I deliver my workshops virtually. Last week, however, I delivered my workshop in person to more than 100 savvy marketing consultants and analysts from more than 25 countries around the

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Using Technology to Transcend Cultural Barriers

Leave a Comment / Navigating Across Cultures, Newsletter / Nancy Settle-Murphy

“I followed every best practice about running great virtual meetings, and bam! The whole thing still blew up in my face, and I have no idea why!” My client Jim, a senior leader for a F500 oil company, left this panic-stricken voicemail right after his kick-off meeting to launch a major new global project. I

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Galvanize global virtual teams with clear operating principles

Leave a Comment / Navigating Across Cultures, Newsletter / Nancy Settle-Murphy

-By Nancy Settle-Murphy, Guided Insights and Robert Whipple, LeaderGrow, Inc. The best way to get a new team out of starting gate is to pull everyone into one room for a few days to carve out goals, hammer out differences, develop team norms, and agree on deliverables, schedules and roles. Investing in this process allows

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Mobilize Global Virtual Teams by Avoiding 8 Common Landmines

1 Comment / Navigating Across Cultures, Newsletter / Nancy Settle-Murphy

Imagine you’re heading a new global team responsible for a major company initiative. The 25 team members represent 10 countries and five continents. You need to get this team moving quickly, and you must rely on a combination of asynchronous and synchronous communication methods. Even the most seasoned international business professionals may fall into some

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Real Cultural Assimilation Takes Patience, Time and Willingness to Adapt

Leave a Comment / Navigating Across Cultures, Newsletter / Nancy Settle-Murphy

A colleague recently landed a job for Export Trading Co. LTD, an agro processing company in Dar es Salaam, Tanzania, with offices throughout Sub Saharan Africa. I wondered: Is it any easier to become assimilated into a new culture today than it was for me when I took a temporary assignment in Hong Kong two

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Navigating Through Invisible Cultural Tripwires

Leave a Comment / Facilitation Skills Training, Navigating Across Cultures, Newsletter, Newsletter: Navigating across cultures / Nancy Settle-Murphy

It can be really awkward to candidly discuss cultural differences when your colleagues work across the hall. But when colleagues work across the continent or on the other side of the world, these conversations becomes exponentially harder. Yet, by missing the opportunity to openly explore how cultural differences affect its ability to collaborate, a team

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For High Impact Global Communications, One Size Never Fits All

Leave a Comment / Facilitation Skills Training for Cross-Cultural Conversations, Navigating Across Cultures, Newsletter / Nancy Settle-Murphy

You’re poised to launch a Big Change that will rock the world of everyone across your organization, around the world. You’ve spent weeks with C-level execs, Marketing, HR and Legal to hammer out a set of crisp, consistent messages. After weeks of haggling, everyone has finally signed off. At last, you have sent the key

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11 Expert Tips for Crossing the Cultural Chasm

Leave a Comment / Facilitation Skills Training for Cross-Cultural Conversations, Navigating Across Cultures, Newsletter / Nancy Settle-Murphy

Why are native English speakers often the worst communicators on a global team, even though English is the only language used by all? What are people from different cultures really saying when they’re not saying anything? How can a team culture trump national differences? Native English speakers don’t actually know how to speak and write

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Building Trust Calls for Different Approaches Across Different Cultures

2 Comments / Facilitation Skills Training for Cross-Cultural Conversations, Navigating Across Cultures, Newsletter / Nancy Settle-Murphy

Celia, Ben’s new team leader in Milan, seemed completely committed to delivering a crucial marketing plan on time when they spoke earlier this week. Trouble is, she hasn’t. So far, Ben has sent two “friendly” emails, and just now he sent Celia an IM “just to see where we are.” Celia’s tone has become increasingly

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